COVID-19 and the Kevin Paisley Optometrists Protocols

Melbourne Metropolitan Region

With the current COVID-19 Stage 4 restrictions (Melbourne) our Watergardens and Werribee stores have temporarily closed.

Broader Victorian Region

Regional Victoria locations under Stage 3 restrictions remain open to assist customers with continued eye health and eye care needs. Some stores may operate at reduced hours as we all work within the health guidelines.

With the health & wellbeing of our customers and teams as the priority, we require all customers to follow the Victorian Government public health protocols and guidelines, including visitors to our regional Victorian stores required to wear face masks when they visit the stores.

To book an appointment at your local store please call us or click here to book online.

If you have had contact with someone confirmed to have COVID-19; are awaiting COVID-19 test results; or are experiencing flu-like symptoms (such as fever, coughing, sore throat or shortness of breath), please delay booking an appointment for at least 14 days.

For any eye health emergencies please contact your nearest hospital.

Our Measures In Store

Our stores have measures in place to maintain health and safety for our customers and store teams.

These measures include:

• Store capacity limits
• Appointment screening
• Social distancing in store
• Good hygiene and product handling
• Cleaning across stores
• Face masks for our store teams
• General assistance by our team to ensure you are well cared for during your visit

Face masks are required to be worn by all customers to our Victorian stores.

Orders & Product Service

We apologise that COVID-19 impacts have also affected some of our suppliers and there may be unavoidable delays with some orders that we are working to minimise.

When your glasses or contact lenses are ready to collect, your local store will contact you to arrange a pick up appointment or can arrange postage delivery to your home.

If your glasses need repairs or adjustments we will be able to assist in store. Please call your local store to arrange a suitable time for your visit.

We appreciate your understanding.

Shop Online – kevinpaisley.com.au

We are pleased to share that Kevin Paisley Optometrists customers can now shop online for a select range of prescription eyewear plus contact lenses via our website.

Click here to visit our online shop.

For our Werribee and Watergardens customers, you can alternately email customercare@theopticalco.com.au  or call our Kevin Paisley Optometrists Geelong team on (03) 5229 7144 who can assist with any new order requests.

Until we see you next please keep yourself, your loved ones and our community safe.

Kevin Paisley Optometrists

For the current Australian Government Department of Health COVID-19 information click here.