For the current COVID-19 information and protocols from the Australian Government click here.

With the health & wellbeing of our customers and teams as the priority, we made the difficult decision to temporarily close our stores given the increasing escalation of the COVID-19 situation.

Our stores are temporarily closed, at this stage plan to re-open on April 27. We are offering a selection of services to ensure customers eyewear and eye care needs are considered during this time, whilst also maintaining health & wellbeing.

Existing Orders Email : customercare@theopticalco.com.au

If you have questions related to an existing order please email customercare@theopticalco.com.au and our team will follow-up.

New Orders Email : orders@theopticalco.com.au

If you wish to place new orders, for products such as contact lenses and optical glasses, please email orders@theopticalco.com.au

Our team will make contact and confirm the product requested can be sourced at this time.

We are able to process payments over the phone or via a Paypal invoice – orders will be shipped direct to you with a tax invoice, including any health fund claimable itemisations where applicable.

Eye Test Bookings

At this stage stores will re-open from April 27 and appointments can be made from this date. If our re-open date changes, our team will make contact to re-schedule bookings as a result of more current information.

To book online click here

Eye Health Email : eyecare@theopticalco.com.au

For any questions related to your prescription details or if you encounter an eye health queries please email eyecare@theopticalco.com.au and one of our team will respond.

Please note that whilst our stores are closed, we are still receiving a high volume of emails and appreciate customers’ understanding for any response delays at this time. Our team are working hard to respond & work with our suppliers, to ensure our valued customers are given the best possible service even during this temporary shutdown period.

We also encourage everyone to continue with good hand hygiene and follow general Australian Government COVID-19 guidelines and health advice.

Our team is closely monitoring the situation and hope that this crisis will soon be behind us.  We appreciate how important vision is to Australian’s, until we next see you please keep yourself, your loved ones and your community safe.

We will keep you informed of any developments and look forward to welcoming you back to our stores very soon.

For the current COVID-19 information and protocols from the Australian Government click here